Terms & Conditions

01Agreement to these terms

City Star Driving School Ltd. ("City Star", "we", "us", "our") operates the website citystardriving.ca and provides Beginner Driver Education and in-vehicle driving instruction in Ontario. By registering for a course, booking a lesson, making a payment, or using this website, you agree to these Terms & Conditions.

If you are under 18, a parent or legal guardian must read and accept these terms on your behalf. By enrolling a student under 18, that parent or guardian accepts responsibility for payment and for the student's compliance with these terms.

If you do not agree with any part of these terms, please do not register or book with us.

02Definitions

• BDE means the Beginner Driver Education course approved by the Ontario Ministry of Transportation.
• MTO means the Ontario Ministry of Transportation.
• Course means any package, program or bundle of instruction you purchase from us.
• Lesson means a single scheduled in-vehicle or in-class session.
• Student means the person receiving instruction.
• Account holder means the person who registered and paid, where that is not the student.

03Eligibility and licence requirements

To take in-vehicle instruction with us you must hold a valid Ontario driver's licence appropriate to the course you booked — normally a G1 for our BDE and G2 preparation programs, and a G2 for our full-G programs.

• You must bring your physical licence to every in-vehicle lesson. A photo, photocopy or digital image is not accepted.
• If your licence is expired, suspended, or not with you, the instructor cannot legally take you out. The lesson will be treated as a missed lesson.
• If your licence requires corrective lenses, you must wear them for the lesson.
• You must tell us before your first lesson about any medical condition, medication or physical limitation that could affect your ability to drive safely.

04Our courses and MTO certification

City Star is an MTO-approved BDE provider. The Ontario BDE curriculum consists of a minimum of 40 hours: 20 hours of classroom or online instruction, 10 hours of in-vehicle instruction, and 10 hours of flexible instruction. All three components must be completed before a course can be certified.

• We submit your successful course completion to the MTO electronically. Completion is recorded on your driver's record — we do not issue a paper certificate that you take to DriveTest.
• We can only report a completion once every component of the course has been finished and the course has been paid for in full.
• Attendance requirements set by the MTO apply to the in-class component. Missed classroom hours must be made up before certification.
• Courses that are not BDE — for example individual lessons, refresher lessons or road test packages — do not result in an MTO course completion.

05Registration and enrolment

You register through our website, by phone, or in person at our office. You are responsible for the accuracy of the information you give us, including your legal name as it appears on your licence, your licence number, date of birth, address, phone number and email address.

An incorrect name or licence number can prevent us from reporting your course completion to the MTO. If any of your details change, tell us right away.

Your place in a course is confirmed once we have received payment or the agreed deposit and sent you a written confirmation. An order placed on the website is an offer to purchase; the contract is formed when we confirm it.

06Booking and scheduling lessons

In-vehicle lessons are by appointment. We schedule them with you by phone, email or text, subject to instructor and vehicle availability in your area.

• Every booking is confirmed in writing. If you have not received a confirmation, the lesson is not booked.
• Lesson lengths, packages and hourly rates are as shown on our courses and pricing page at the time of purchase.
• We schedule across Toronto, Etobicoke, North York, Scarborough, Cambridge and Kitchener. Availability differs by area and by time of day.
• Requests for a specific instructor, day or time are accommodated where we can, but cannot be guaranteed.

07Fees, taxes and payment

All prices on our website are in Canadian dollars. HST is applied at the applicable Ontario rate and is shown on your invoice or checkout summary. The exact tax payable is calculated at checkout; prices shown elsewhere on the site are for guidance.

• We accept credit and debit card payments online through our payment processor, and Interac e-Transfer where arranged with our office.
• Card payments are handled entirely by our payment processor. We never see or store your full card number.
• Where a deposit or payment plan is offered, the balance must be paid in full before the final lesson is delivered and before we can report course completion to the MTO.
• Bank charges for a declined payment, reversed e-Transfer or returned payment are your responsibility.
• Government fees — road test fees, licence fees, knowledge test fees — are paid by you directly to the Province and are not included in our prices unless the package description says so.

08Cancellations and rescheduling

Instructor and vehicle time is reserved exclusively for you, so we ask for advance notice when plans change.

Notice we need from you

• To cancel or reschedule an in-vehicle lesson without charge, contact our office at least [CONFIRM: notice period, e.g. 48 hours] before the scheduled start time.
• Cancellations with less notice than that are charged at [CONFIRM: late cancellation charge].
• A lesson you do not attend, or cannot start because you do not have your licence with you, is treated as delivered and is charged in full.
• If you arrive more than [CONFIRM: grace period, e.g. 15 minutes] late, the instructor may end the appointment and the lesson is treated as a no-show.

Notice from us

If we have to cancel a lesson — instructor illness, a vehicle problem, or unsafe conditions — we will tell you as soon as we can and reschedule at no cost to you. We are not responsible for other costs you may incur because of a rescheduled lesson.

09Refunds

Refund entitlements depend on how much of your course has been delivered.

• Before any part of a course has been delivered, you may cancel for a refund of amounts paid, less [CONFIRM: administration fee, if any].
• Once a course has started, we refund the value of undelivered lessons at the applicable single-lesson rate, less [CONFIRM: administration fee, if any]. Package and bundle discounts do not apply to the delivered portion.
• Fees for in-class or online instruction are non-refundable once you have accessed the course material.
• Third-party costs already incurred on your behalf — road test bookings, government fees, course licences — are not refundable.
• Once course completion has been reported to the MTO, the course is fully delivered and no refund is available.

Approved refunds are returned to the original payment method within [CONFIRM: processing window, e.g. 10 business days]. Refund requests should be sent in writing to [email protected].

Nothing in this section limits any right you have under the Ontario Consumer Protection Act, 2002.

10Course validity and completion

Purchased courses and lesson packages must be used within [CONFIRM: validity period, e.g. 12 months] of the purchase date. Unused lessons after that date expire and are not refundable or transferable, unless we agree otherwise in writing.

Lessons and packages are for the named student only and cannot be transferred to another person without our written agreement.

Completing our course does not on its own qualify you for a licence. Licensing decisions, road tests and all licence conditions are determined by the Province of Ontario.

11Pick-up and drop-off

Where pick-up is included, we collect you from an agreed address within our service area and drop you off at the end of the lesson. Pick-up and drop-off time forms part of your booked lesson time.

• Pick-up must be from a location where the instructor can stop safely and legally.
• Addresses outside our standard service area may not be available or may carry a travel charge, which we will tell you about before you book.
• Please be ready at the curb at the start of your lesson time. Waiting time counts as lesson time.

12Student conduct and responsibilities

During a lesson you must follow the instructor's directions at all times, obey the Highway Traffic Act, and drive within the law.

• No mobile phone use while driving, including hands-free calls, unless the instructor asks you to use a device for a specific exercise.
• Wear appropriate footwear. Bare feet, heels and loose sandals are not safe to drive in.
• No smoking, vaping, eating or open drinks in the vehicle.
• Passengers, including family members, may not ride along unless we have agreed in advance.
• Treat instructors and office staff with respect. Abusive, threatening or discriminatory behaviour ends the lesson and may end your enrolment.

We may suspend or terminate a student's enrolment for unsafe conduct, repeated no-shows, non-payment, abusive behaviour, or misrepresentation of licence status. Where we terminate for these reasons, refunds are handled under section 9 and we may withhold a refund for lessons already delivered.

You are responsible for damage to a training vehicle that results from deliberate or reckless conduct on your part.

13Instructors and vehicles

Our instructors are licensed by the Province of Ontario to teach driver education. Training vehicles are insured, maintained and equipped with dual controls.

• We assign instructors based on availability, location and scheduling. We may substitute an instructor or vehicle at any time without notice.
• Vehicle make and model are not guaranteed. If you need a specific transmission type — automatic or manual — tell us at the time of booking so we can confirm availability.
• Instructors follow our curriculum and may decline to continue an exercise they consider unsafe.

14Road test services and car rental

Where you book a road test package, we provide a vehicle and an accompanying driver for your test appointment at a DriveTest centre.

• You are responsible for booking your own road test appointment with DriveTest and for paying the government test fee, unless the package description states otherwise.
• Tell us your test date, time and centre as soon as you have it. Vehicle availability for a specific appointment is not guaranteed until we confirm it.
• The package normally includes a warm-up period before the test. The exact inclusions are those shown on the package at the time of purchase.
• If DriveTest refuses to conduct the test — for licence problems, documentation problems, or arriving late — the package is treated as delivered.
• If a test is cancelled by DriveTest or by strike, closure or weather, we will reschedule the vehicle for your new date, subject to availability.
• An examiner may refuse a vehicle that does not meet DriveTest requirements. We maintain our vehicles to meet those requirements, but the examiner's decision is final.

You must hold the appropriate valid Ontario licence for the test you are taking, and it must be in your possession at the appointment.

15Weather, safety and interruptions

Safety comes before schedule. We may cancel or shorten a lesson because of snow, ice, freezing rain, flooding, poor visibility, extreme heat, road closures, a mechanical problem, a public health measure, or any other condition that makes instruction unsafe.

Where a lesson is cancelled or cut short for these reasons, we reschedule the affected time at no additional cost. We are not liable for consequential costs — a missed road test, a rebooking fee, time off work — arising from conditions outside our control.

16Insurance discounts and results

Many Ontario insurers offer a premium reduction to drivers who complete an MTO-approved BDE course. Whether a discount applies, and how much it is worth, is decided entirely by your insurance company. We cannot promise, quantify or guarantee any discount.

Similarly, we prepare students thoroughly, but we do not control road test outcomes. Passing a road test depends on your performance on the day and on the examiner's assessment. We do not guarantee a pass, and a failed test is not grounds for a refund.

17Website use and intellectual property

All content on citystardriving.ca — text, layout, graphics, logos, course materials, handouts and lesson plans — belongs to City Star Driving School Ltd. or its licensors and is protected by copyright and trademark law.

• You may view, download and print pages for your own personal, non-commercial use as a student.
• You may not copy, republish, resell, distribute or use our course materials to deliver instruction to anyone else.
• You may not scrape the website, attempt to gain unauthorised access to any part of it, or interfere with its operation.

We try to keep the website accurate and available, but we provide it as-is. Prices, schedules and course details may change, and typographical errors can occur. Where an error affects a purchase you have made, we will contact you and either honour the corrected price or refund you in full.

18Privacy and your information

We collect and use personal information as described in our Privacy Policy, which forms part of these terms. That includes reporting course completions to the MTO, which we are required to do as an approved BDE provider.

By enrolling you agree that we may contact you about your bookings, your course and your account by phone, email and text message. Marketing messages are sent only where you have consented, and every marketing message includes an unsubscribe link.

19Liability

Driving instruction carries inherent risk. We take that seriously: our instructors are licensed, our vehicles carry dual controls, and they are insured as required by Ontario law.

To the fullest extent permitted by law, our total liability to you arising out of or in connection with a course, a lesson, or your use of this website is limited to the amount you paid us for the course or lesson in question.

We are not liable for indirect or consequential losses, including lost wages, missed appointments, road test fees, travel costs, or the cost of alternative instruction.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or any right you have under the Ontario Consumer Protection Act, 2002.

20Complaints and disputes

If something is not right, tell us. Email [email protected] or call our office and we will look into it and respond. Most issues are resolved quickly at this stage.

If we cannot resolve a complaint about our driver education services to your satisfaction, you may also raise it with the Ontario Ministry of Transportation, which oversees approved BDE providers.

21Changes to these terms

We may update these terms from time to time — to reflect a change in our services, our prices, or the law. The current version is always the one published on this page.

The terms that apply to your course are the ones in effect on the day you purchased it. Where a change is significant and affects a course already in progress, we will notify enrolled students by email.

22Governing law and contact

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. You and we agree to the jurisdiction of the courts of Ontario.

If any provision of these terms is found unenforceable, the rest remains in force.

Legal name

City Star Driving School Ltd.

Office

180 John Street, Suite 419, Toronto, Ontario

Phone

416-996-9395

General enquiries

[email protected]

Support

[email protected]

Payments and billing

[email protected]

Website

citystardriving.ca